@ARTICLE{
author={Knezevic Mladen|,Tomka Dragica|,Bizjak Bastjan|,Fabjan Dasa|,Kukulj Stasa|},
year={2015},
title={The physical appearance of hotel guests: The impact on service providers' communication and quality of service},
journal={INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT},
volume={51},
number={},
pages={8-14},
document_type={Article},
}